Support

At Mirrormapper, we are committed to helping you get the most out of your drone hardware, software, and services. Whether you’re troubleshooting an operational issue, looking for documentation, or need expert guidance, this page connects you to the right resources and support channels.

How Can We Help?

Product & Technical Support

Support for your DJI hardware and software includes:

  • Setup and activation guidance

  • Firmware updates

  • Connectivity and configuration

  • Flight planning and data capture support

  • Software usage (DJI Terra, DJI FlightHub 2, DJI Modify)

Need help now?
Submit a support request via our form below or connect with our team directly through the contact details at the bottom of this page.

Common Issues & Quick Solutions

Hardware Troubleshooting

  • Drone will not power on – Confirm battery charge, correct battery insertion, and clean contact points.

  • Controller connection errors – Restart both controller and aircraft; re-pair using the DJI app.

  • GPS or compass errors – Calibrate in an open area clear of metal and interference.

Software & Data Issues

  • Flight planning problems – Ensure maps are fully downloaded for offline use and that your software is up to date.

  • Processing errors in mission software – Check that source imagery meets resolution and overlap standards for your chosen model.

If the issue persists, contact support with screenshots/log files for faster diagnosis.

Warranty & Returns

Warranty Coverage
Products purchased from Mirrormapper include manufacturer warranty and are supported through official DJI channels where applicable. Warranty coverage varies by product; please refer to your product documentation.

Returns & Exchanges
If your product is defective or you need a replacement, visit our Refund & Returns Policy page for details on eligibility and next steps.
Refund Policy

Documentation & Resources

We maintain a curated set of resources to help you operate confidently:

  • User Manuals: Official DJI documentation for aircraft and controllers

  • Software Guides: Setup and operational guides for drone mission planning and processing tools

  • Regulatory Resources: Links to CASA and airspace compliance information

  • Safety & Best Practices: Pre-flight checklists and operational standards

Submit a Support Request

Describe your issue in detail:
Support Form

Please include:

  • Product model

  • Serial number

  • Software version

  • A clear description of the issue

  • Screenshots or error messages

Our support team will respond as quickly as possible.

Contact Us

Prefer to speak directly with our team?

Email:

Phone: +61 414 149 686

Hours:
Standard support hours apply; if you need emergency assistance for critical operations, indicate this in your request.

Why Choose Mirrormapper Support

Local Expertise
Our support is delivered from Melbourne by professionals trained in enterprise-grade drone systems and sensor workflows.

Certified Knowledge
We stand behind the products we sell and integrate, with deep understanding of DJI equipment and allied software solutions.

Commitment to Your Success
From first-flight setup to advanced mission workflows, we aim to reduce downtime and maximize the return on your investment.